Privacy policy
Updated 21 October 2026
This policy explains how information is handled on concii.co, including enquiries, client accounts and optional website analytics.
Who operates this website
The operator is Fletcher Guinness, an Australian sole trader, ABN 51 600 449 231. Concii is the brand used on this website. Privacy enquiries can be sent to fletcher@concii.co.
Information you provide
If you contact us, we receive your name, email address and message, plus any company, project type and urgency information you choose to include. We use this to respond, discuss your project and provide requested services. Please avoid including sensitive personal information or other people’s confidential information unless it is needed and you have permission to share it.
Client accounts may hold your contact details, company, job briefs, project files, status updates and time or administration records. These are used to deliver and administer the work. Account access is restricted by role and client permissions. Enquiry and project records may be held in WordPress, email and the working records needed to complete a project.
Optional analytics
Analytics is off unless you select Allow analytics. Choosing Essential only does not prevent you from viewing the site, playing games or making an enquiry. You can change your decision through in the footer.
When allowed, Matomo runs on our Hostinger hosting and records public pages visited, approximate visit duration, broad device/browser information, approximate country, referring website domain and selected interactions. Interactions include contact-link clicks, successful enquiry submissions, scroll-depth milestones, games played and typography modes or rounds selected. These are activity labels and counts; form fields and message contents are not sent to analytics. Timing and visitor counts are estimates, especially with cookies disabled.
We disable Matomo tracking cookies, mask part of the IP address before analytics storage, use the masked address for location enrichment, and do not set a named user ID. Our tracking code removes query strings and fragments from page URLs and sends only the referring website’s origin. We do not use session recordings, advertising profiles or cross-site identity tracking. Browser Do Not Track and Global Privacy Control signals disable our optional analytics.
Analytics is limited to public homepage, Playground and legal pages. The login pages, private client portal, job pages and studio dashboard are excluded, as are signed-in visits. We can record an external-link destination domain when you click it; we cannot see your subsequent browsing on other websites.
Cookies and browser storage
WordPress uses necessary cookies for functions such as sign-in and account security. Your analytics choice is saved in this browser for up to 180 days. Matomo may use a necessary opt-out/consent-preference cookie when permission is withdrawn; it is not used to build an advertising profile. Clearing browser storage removes your saved choice.
The Playground saves Block Drop’s best score locally in your browser. This score is not an account record or a public leaderboard. Necessary storage and optional analytics are separate choices.
Hosting, email and external resources
Hostinger provides the website hosting and processes technical requests and security logs, which can include IP addresses, requested resources, timestamps and browser information. These operational logs are separate from the optional Matomo reports. Enquiry emails are handled using Titan email, supplied through Hostinger.
The site also loads Google Fonts and illustrative images from Unsplash. When your browser requests these resources, those providers can receive technical request data such as your IP address and browser information, even if you decline our optional analytics. Their own privacy policies apply to those services. The marketing script from Hostinger Reach is not enabled as part of this analytics setup.
Service providers may operate infrastructure, backups or support outside Australia. Titan’s published sub-processors include providers in the United States, Canada, Spain and Estonia; this list describes provider locations and is not a statement that every message is stored in every listed country. Website hosting and provider locations can change. Contact us for current information about handling relevant to your enquiry or project.
More information: Hostinger privacy, Titan privacy, Titan sub-processors, Google privacy and Unsplash privacy.
How information is used and shared
We use information to answer enquiries, manage accounts and projects, communicate about the work, maintain security and improve the public website. Information is shared only where needed with service providers, project specialists working on your brief, professional advisers, or where required or authorised by law. We do not sell your personal information. An enquiry does not automatically subscribe you to a marketing list.
Retention and security
Matomo is configured to delete raw visit/activity records older than 90 days and aggregated reports older than 14 months through scheduled maintenance. Operational backups may persist for the hosting provider’s backup cycle. Enquiries and project records are kept for as long as reasonably needed for the work, administration, dispute handling and applicable legal record-keeping obligations, then deleted or de-identified when no longer needed.
We use HTTPS, account permissions and restricted administrative access. No website, transmission or storage system can guarantee absolute security. Please contact us promptly if you suspect unauthorised access to your account.
Access, correction and privacy concerns
Email fletcher@concii.co to request access to or correction of personal information we hold, ask about deletion where applicable, or raise a privacy concern. We may need to verify your identity before responding. We aim to acknowledge complaints promptly and respond within 30 days. If more time is needed, we will explain why. If a privacy law applies and you remain dissatisfied, you may be able to contact the relevant regulator, including the Office of the Australian Information Commissioner.
This policy may be updated as services or practices change. The date above identifies the current version.